KairoTrend – Privacy Policy

1. Introduction

KairoTrend Limited ("we," "us," or "our") operates the kairotrend.com website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered trading analysis platform.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide to us when you:

• Register for an account
• Subscribe to our services
• Upload trading charts for analysis
• Contact customer support
• Participate in surveys or promotions

This information may include: email address, name, phone number, payment information, and trading preferences.

2.2 Usage Data

We automatically collect information about your interaction with our Service, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Click patterns and navigation paths
• Features used and analysis requests

2.3 Trading Chart Data

When you upload trading charts for AI analysis, we collect and process the image data to provide our analytical services. This data is encrypted and stored securely.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our AI trading analysis services
• To process your transactions and manage subscriptions
• To improve our AI algorithms and service quality
• To send you technical notices and support messages
• To provide customer support and respond to inquiries
• To detect and prevent fraudulent activities
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, including:

• Payment processors (Creem)
• Cloud storage providers
• Analytics services (Google Analytics)
• Customer support platforms
• AI analysis providers (OpenAI/Gemini)

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with a subpoena or similar legal process
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication systems
• Secure payment processing through certified providers

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Until account deletion or 3 years after last activity
• Trading chart data: 90 days after analysis completion
• Payment information: As required by financial regulations
• Usage logs: 12 months for security and analytics purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access your personal data
• Right to rectify inaccurate information
• Right to erasure (deletion) of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

8.1 Essential Cookies

Required for basic website functionality, including user authentication and security features.

8.2 Analytics Cookies

Help us understand how users interact with our Service to improve performance and user experience.

8.3 Preference Cookies

Remember your settings and preferences, such as language selection and display options.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For significant changes, we may also send you an email notification.

Your continued use of our Service after any changes to this Privacy Policy will constitute your acceptance of such changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@kairotrend.com
Website: https://kairotrend.com