KairoTrend – Privacy Policy

1. Introduction

KairoTrend Limited ("we," "us," or "our") operates the kairotrend.com website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered trading analysis platform.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide to us when you:

• Register for an account
• Subscribe to our services
• Upload trading charts for analysis
• Contact customer support
• Participate in surveys or promotions

This information may include: email address, name, phone number, payment information, and trading preferences.

2.2 Usage Data

We automatically collect information about your interaction with our Service, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Click patterns and navigation paths
• Features used and analysis requests

2.3 Trading Chart Data

When you upload trading charts for AI analysis, we collect and process the image data to provide our analytical services. This data is encrypted and stored securely.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our AI trading analysis services
• To process your transactions and manage subscriptions
• To improve our AI algorithms and service quality
• To send you technical notices and support messages
• To provide customer support and respond to inquiries
• To detect and prevent fraudulent activities
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, including:

• Payment processors (Creem)
• Cloud storage providers
• Analytics services (Google Analytics)
• Customer support platforms
• AI analysis providers (OpenAI/Gemini)

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with a subpoena or similar legal process
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of our users

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls and authentication systems
• Secure payment processing through certified providers

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Until account deletion or 3 years after last activity
• Trading chart data: 90 days after analysis completion
• Payment information: As required by financial regulations
• Usage logs: 12 months for security and analytics purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access your personal data
• Right to rectify inaccurate information
• Right to erasure (deletion) of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

8.1 Essential Cookies

Required for basic website functionality, including user authentication and security features.

8.2 Analytics Cookies

Help us understand how users interact with our Service to improve performance and user experience.

8.3 Preference Cookies

Remember your settings and preferences, such as language selection and display options.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For significant changes, we may also send you an email notification.

Your continued use of our Service after any changes to this Privacy Policy will constitute your acceptance of such changes.

13. Email Communications

We may send you various types of emails as part of our service. This section explains our email communication practices and your rights regarding these communications.

13.1 Types of Email Communications

• Account-related emails: Registration confirmations, password resets, account verification, and security alerts
• Transactional emails: Payment confirmations, subscription renewals, billing receipts, and service updates
• Service notifications: Important announcements, policy changes, and feature updates
• Educational content: Trading insights, market analysis, and educational materials (if subscribed)
• Marketing communications: Promotional offers, product updates, and surveys (with your consent)

13.2 Email Preferences and Opt-out

You have control over the types of emails you receive:

• Marketing emails: You can unsubscribe at any time using the unsubscribe link in the email or through your account settings
• Educational content: Can be managed through your subscription preferences
• Essential emails: Account security, legal notices, and billing communications cannot be opted out as they are necessary for service provision

13.3 Email Data Processing

When you interact with our emails, we may collect information such as:

• Email open rates and click-through rates
• Device and browser information
• Time and date of email interactions
• Links clicked within emails

This information helps us improve our communications and understand user preferences. You can disable email tracking by disabling images in your email client.

14. Account Deletion and User Rights

You have comprehensive rights regarding your personal data and account management. This section outlines your rights and how to exercise them.

14.1 Account Deletion Rights

You have the right to delete your account and associated data at any time:

• Self-service deletion: Available through your account settings dashboard
• Email request: Contact our support team at support@kairotrend.com
• Verification process: We may require identity verification to prevent unauthorized deletions
• Processing time: Account deletion typically takes 5-10 business days to complete

14.2 Data Deletion Process

When you delete your account, the following actions occur:

• Immediate actions: Account access is disabled, and login credentials are invalidated
• Personal data removal: Profile information, preferences, and uploaded content are permanently deleted
• Trading data: Chart analysis history and related data are securely erased
• Communication records: Email subscriptions are cancelled and contact information removed

14.3 Data Retention Exceptions

Certain information may be retained for legal and business purposes:

• Financial records: Payment history and tax-related information as required by law
• Legal compliance: Data required for regulatory compliance or ongoing legal matters
• Security logs: Anonymized security and fraud prevention data for up to 12 months
• Aggregated analytics: Non-personally identifiable usage statistics for service improvement

14.4 Additional User Rights

Beyond account deletion, you have the following rights:

• Data portability: Request a copy of your data in a machine-readable format
• Data correction: Update or correct inaccurate personal information
• Processing restriction: Limit how we process your data in certain circumstances
• Access requests: Obtain information about what data we hold and how it's used
• Objection rights: Object to certain types of data processing

14.5 How to Exercise Your Rights

To exercise any of these rights:

• Contact us at support@kairotrend.com with your request
• Include your account email and specific details of your request
• Provide identity verification if requested
• We will respond within 30 days of receiving your request

If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@kairotrend.com
Website: https://kairotrend.com